4 Apr 2018

Vollzeit Customer Success Manager (m/f) – Recruiting Software in Dusseldorf

über Campusjaeger GmbH – Posted by campusjaegerDüsseldorf, Nordrhein-Westfalen, Deutschland

NOTE: This job listing has expired and may no longer be relevant!


We are looking for a Customer Success Manager to join our Talent Acquisition Business. You would work strategically with some of our biggest customers in the DACH-region, ensuring they are realizing the full value from our services and technologies. As a Customer Success Manager you will be pivotal in working with customers to support them articulating objectives which are meaningful and measurable and then staying with them on their talent journey.


  • Work with our customers to agree success criteria and metrics for their business relationship, and then helping them achieve these goals
  • Help customers achieve and measure value through a structured approach by delivering the mutually agreed business goals
  • Maintain an in-depth knowledge of how our products and services are used by our customers, and provide a conduit for feedback on services and product experience from the customer to us
  • Deliver best practice advice to your customers calling upon your detailed account and product knowledge
  • Keep customers briefed on product roadmaps, releases and events, so they are able to take advantage of the value these can provide within the context of their own objectives
  • Establish valued relationships within customer teams and with key customer executives, to ensure we deliver against the success criteria, and you develop a trusted advisor role
  • Work with the customer and help them manage relationships with their own internal departments
  • Work with the account manager for your customers to deliver meaningful account reviews and engage in joint planning with customers across multiple levels and teams
  • Work closely with customers to deliver the correct balance and blend of services to ensure they gain maximum value through our partnership
  • Work closely with internal stakeholders to prioritise and support resolution of customer issues
  • Identify threats to your customer accounts and work with the extended business team to address these
  • Actively monitor and report adoption and utilization with recommendations to customers on how this can be improved to deliver increased value
  • Identify and follow through with account managers on opportunities which may positively impact customers’ success.

Requirements and the individual

  • Passion for making customers successful
  • Fluency in German and English
  • At least 2 years domain experience with talent acquisition or human resource technology working for a technology, service (for example consulting, process outsourcing provider, or as an HR professional
  • Strong written and verbal skills, including presentations, training and chairing meetings
  • Ability to work across business levels from business owner to executive, with proven experience of building strong and trusted relationships with customers
  • Attention to detail and the experience of managing multiple tasks and relationships simultaneously
  • Project management or consulting experience, ideally management of technology-related projects or consulting for internal or external customers in a relevant business area
  • Experience with Enterprise Customers

Was bieten wir Ihnen an?

Unsere 30-jährige Erfolgsgeschichte in der HCM-Branche verdanken wir unseren Mitarbeitern. Daher bieten wir Ihnen neben einer spannenden Aufgabe und einem wettbewerbsfähigem Gehalt, auch ein attraktives Benefitpaket:

  • Kostenfreie Business-Englischkurse durch einen Muttersprachler
  • Ein Zuschuss für die Kantine der Flughafenverwaltung oder wahlweise Essenchecks für Restaurants im Flughafengebäude
  • Ein Massagezuschuss für die erholsame Auszeit
  • Eine große Auswahl an Getränke sowie Obst und Gemüse
  • Ein Sommer- und Weihnachtsfest sowie regelmäßige Teamevents wie Segway-Touren, Geocaching, gemeinsames Kochen, Firmenläufe etc.
  • 30 Tage Urlaub pro Kalenderjahr & individuelle Weiterbildungsmöglichkeiten
  • Kostenlose Parkplätze in der Tiefgarage und eine gute Erreichbarkeit des Büros (Flughafen Düsseldorf)
  • XBox: FIFA Fans können den Ball rollen lassen

Our benefits

Our people are the most important component of our long-term success since over 30 years. It is self-evident to us to pour time and effort to create a comprehensive benefits package for our team members as added value to a competitive salary.

  • A Competitive salary plus bonus based on performance and 30 paid vacation days per year
  • Flexible working hours with a core time between 9:30 and 16:30 o’clock
  • Individual home office agreements for employees who do not need to be in the office
  • Subsidy for lunch and massages to sweeten the breaks for our employees
  • In-house English and German classes at no charge for our employees
  • Fresh fruit and vegetables as well as free coffee and refreshing beverages
  • A company bike scheme for our sporty colleagues
  • Free parking space and a great transport connection. For our apprentices we pay their Apprentice-Ticket.
  • Regular team events (Summer party, Christmas event, Barbecue Get2gethers on the rooftop, Segway-Tours and many more)
  • X-Box: FIFA-Fans can enjoy a gaming break during lunch time or after 17:30 o’clock

Interested? We are looking forward to your application via Campusjäger!

How to Apply

Online bewerben über:

Job Categories: Development. Job Types: Vollzeit. Job Tags: it & development.

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